Shoppers are voicing their frustration after an update resulted in items being listed as the wrong size.
This online marketplace has revised its measurement guidelines for women's and children's garments but did not contact every member regarding the update.
Digital Channels Reaction
Countless users and merchants have taken to social media claiming that product pages now present a different size category than originally posted due to the recalibration.
The platform stated the revised method more closely matches other platforms.
They have suggested members to check their listings and manually change the size when needed, causing user dissatisfaction.
Sizing System Changes
Earlier, the sizes had both a single numeric size and a letter, for instance S/8 or M/10.
The updated approach includes a letter and a range like S/UK 8-10.
For certain items, the sizing has been recategorised - like an L measurement was formerly size 12 but now shows as UK 16-18.
User Accounts
A fashion influencer, who makes TikTok content about plus-size fashion, stated the update "complicates both purchasing and selling".
"Few clothing companies classify XL as 20-22," the way the service now categorizes.
Stephanie Gallen, based in Glasgow, said garments she listed featuring size 14 markings were displaying on the service as larger sizing 20-22.
"If buyers measuring 20-22 acquire them they're going to be very disappointed," she stated.
Necessary Adjustments
Charlotte Lunn, from Derby, stated she felt frustrated by the change as she had to manually change the measurements for "each individual item".
"For me this is particularly frustrating, because of my ongoing medical condition and platform income has been essential after experiencing income reduction," she explained.
Marketplace Information
The platform boasts over 100 million members, including 18 million in the UK.
It has proved a popular alternative compared to resale services such as eBay and Depop.
This is not the initial instance where an unanticipated change within the service has received backlash: last year, the platform withdrew an update regarding delivery choices after backlash from users.
